Contact Center Software Market in APAC to register 20% gains to 2024

Contact center software market vendors include Avaya, Cisco, Five9, Huawei Technologies, BT, 8x8, Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, and Vocalcom.

Selbyville, Delaware, USA - December 10, 2018 /MarketersMedia/ —

The managed services for contact center software market are growing at a fast rate and are projected to grow at a CAGR of over 21% over the forecast period. By providing the right knowledge and experience required to make critical contact center software technologies, the managed service providers augment the customers internal capabilities by using the resources more effectively. The managed service providers carry out the regular installation of all software updates associated with the contact center environment, ensuring that the communication servers are secured and updated timely, driving the market demand.

The Interactive Voice Response (IVR) segment dominates the contact center software market and accounted for over 15% of the market share in 2017. The rising adoption of smartphones by customers has replaced the traditional voice-based IVR with the visual IVR technology. This transformative platform allows customers to touch the screen menus and to get their required answers instead of waiting for the traditional IVR to read the unwanted options not required by customers. This visual IVR software handles around 75% of the customer service calls thereby transforming the functioning of contact center and leading to customer delight.

Request for a sample of this research report @ https://www.gminsights.com/request-sample/detail/2972

The travel & hospitality industry segment is projected to grow at a CAGR of over 16% over the forecast timeline. The use of contact center software is booming in this industry as it delivers automated customer service to passengers on the company’s website or operates through other communication platforms including chat and social media. Maintaining efficient communication between the contact center, billing, marketing, and related departments to provide a smooth customer experience is essentially boosting the contact center software market growth. Furthermore, hospitality companies are rapidly shifting from on-premise contact center software to cloud-based solutions due to the added benefits associated with them.

The IT & Telecom sector is projected to grow at the fastest rate in the contact center software market with a CAGR of over 17% by 2024. The IT & Telecom enterprises are witnessing a huge growth rate due to the rise in the number of mobile devices and internet usage rate. With the aid of contact center software, the telecom industry offers multiple calling and internet usage offers to improve its business sales. It provides the expertise and communication tools required to serve the customers by registering complaints, answering their queries, sending follow up reminders for payments, and delivering value-added services to be proactively connected with their customers.

Make an Inquiry for purchasing this report @ https://www.gminsights.com/inquiry-before-buying/2972

The Latin America contact center software market is projected to cross over USD 3 billion over the forecast timeframe. The regional growth is attributed to the rising adoption of new technologies including cloud computing, speech recognition, analytics, and AI accompanied by an increase in the demand for augmented customer experience. Various industry verticals including healthcare, telecommunications, and retail are investing in the Latin America market to deliver an omnichannel communication experience to its customers. The adoption of cloud-based contact centers in this region is still in the nascent stage with major development witnessed mainly in Argentina, Brazil, Mexico, Chile, and Peru.

The Asia Pacific contact center software market is estimated to grow at the highest CAGR of over 20% during the forecast period. The market growth is attributed to factors such as the growing demand from various industry verticals including BFSI, healthcare, consumer goods & retail, and IT & Telecom. The rising adoption of the contact center software by various SMEs also contributes to the market growth.

Avaya, Cisco, Five9, Huawei Technologies, BT, and 8x8 are among the prominent vendors in the contact center software market. Other noticeable players include Ameyo, Enghouse Interactive, Aspect Software, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, and Vocalcom.

Browse key industry insights spread across 220 pages with 366 market data tables & 31 figures & charts from the report, “Contact Center Software Market Size By Component (Software [Automatic Call Distribution {ACD}, Dialer, Call Recording, Computer Telephony Integration {CTI}, Workforce Optimization, Customer Collaboration, Reporting & Analytics, Interactive Voice Response {IVR}, Intelligent Virtual Assistant {IVA}], Service [Integration and Deployment, Training and Consulting, Support and Maintenance, Managed Service]), By Deployment Model (On-Premise, Cloud), By Application (BFSI, Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel and Hospitality), Industry Analysis Report, Regional Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia, South Korea, India, Indonesia, Philippines, Brazil, Mexico, Argentina, Chile, South Africa, UAE, Saudi Arabia), Growth Potential, Competitive Market Share & Forecast, 2018 - 2024” in detail along with the table of contents:
https://www.gminsights.com/industry-analysis/contact-center-software-market

Table of Contents (ToC) of the report:
Chapter 4. Competitive Landscape, 2017
4.1. Introduction
4.2. Competitive analysis of key market players
4.2.1. Avaya
4.2.2. Cisco
4.2.3. Five9
4.2.4. Huawei Technologies
4.2.5. 8x8
4.3. Competitive analysis of other prominent vendors
4.3.1. Fenero
4.3.2. Nixxis
4.3.3. Solgari
4.3.4. Top Down Systems
Browse Full Table of Contents (ToC) @ https://www.gminsights.com/toc/detail/contact-center-software-market

About Global Market Insights
Global Market Insights, Inc., headquartered in Delaware, U.S., is a global market research and consulting service provider; offering syndicated and custom research reports along with growth consulting services. Our business intelligence and industry research reports offer clients with penetrative insights and actionable market data specially designed and presented to aid strategic decision making. These exhaustive reports are designed via a proprietary research methodology and are available for key industries such as chemicals, advanced materials, technology, renewable energy and biotechnology.
Contact Us:

Contact Info:
Name: Arun Hegde
Organization: Global Market Insights, Inc.
Address: 4 North Main Street Selbyville, Delaware 19975 USA
Phone: 1-888-689-0688
Website: https://www.gminsights.com/pressrelease/contact-center-software-market

Source URL: https://marketersmedia.com/contact-center-software-market-in-apac-to-register-20-gains-to-2024/456408

Source: MarketersMedia

Release ID: 456408